At iQsweet™, we are committed to providing our customers with high-quality products that satisfy your taste buds and sweet cravings. We take pride in the quality of our products and want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your single bottle purchase of iQsweet™, we offer a Money Back Guarantee.
Money Back Guarantee for Single Bottle Purchases:
If you have purchased a single bottle of iQsweet™ and are not entirely satisfied with your purchase, you can request a refund within 30 days of your purchase date. To qualify for the Money Back Guarantee, please follow these simple steps:
- Contact Customer Service: Reach out to our Customer Service team at customer-service@iqsweet.com to initiate your refund request. Please include your order number and a brief explanation of the reason for the return.
- Return the Product: Upon receiving your refund request, our Customer Service team will provide you with return instructions and a return shipping address. Please ensure that the product is securely packaged and shipped back to us.
- Verification and Processing: Once we receive the returned product, we will inspect it to ensure it is in good condition and eligible for a refund. Please allow up to 10 business days for us to process your refund.
- Refund Issued: If your return is approved, we will issue a refund for the purchase price of the single bottle. The refund will be credited to the original payment method used for the purchase.
Please note that the Money Back Guarantee is applicable to single bottle purchases only. It does not apply to multiple bottle purchases or multi-packs. This policy is in place to prevent abuse of the guarantee.
Returns for Multiple Purchases and Multi-Packs:
We do not offer a money-back guarantee for multiple bottle purchases or multi-packs of iQsweet™. We encourage you to try a single bottle before making larger purchases to ensure it meets your expectations.
Exchanges:
If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving the product. We will arrange for a replacement or exchange for damaged or defective items.
Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please feel free to reach out to our Customer Service team at customer-service@iqsweet.com. We are here to assist you and make your iQsweet™ experience enjoyable.
At iQsweet™, your satisfaction is our priority, and we appreciate your trust in our products. Thank you for choosing iQsweet™ for your sweet cravings.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.